General Terms and Conditions

of Creative Edge Consultations Company
(subject to the laws and regulations in force in the Hashemite Kingdom of Jordan)

• Scope of Services
  1. Creative Edge Consulting Company (CEC) (“the Company”) provides consulting services in the fields of management, finance, marketing, sales, compliance, social media, and tax consulting, in accordance with the financial and technical proposal submitted to the client.
  1. Additionally, the Company provides financial auditing and legal consulting services through offices and companies duly accredited and licensed in the Hashemite Kingdom of Jordan, under contracts concluded between them and the Company.
  1. The Company only engages with accredited and licensed offices in accordance with laws and regulations, working with them through formal contracts to ensure service quality and maintain client information confidentiality.
  1. The Company has the right, when necessary, to contract with other service providers or experts within the scope of work and services provided, without the need for prior approval from the client. All these contractors work under the Company’s umbrella and according to its specified and approved policies.
  1. The Company remains fully responsible to the client for the quality and performance of the services provided, even when using external offices or service providers, as the contracting is done directly between the Company and these entities under its supervision.
  1. The Company bears no responsibility if the client contracts directly and independently with any of the service providers or offices that may work with the Company.
  1. Any additional services not mentioned in the proposal require a separate written agreement and additional fees.

• Proposals and Pricing
  • All proposals submitted by the Company are valid for seven (7) calendar days from the date of issuance, unless a different period is specified in writing. The prices stated in the proposals do not include taxes or government fees applicable in the Hashemite Kingdom of Jordan, unless the proposal explicitly states otherwise. The Company reserves the right to modify its prices in case of material changes to the scope of work or technical requirements based on the client’s request. The Company also reserves the right to modify prices in case of requests for additional services during implementation or discovery of deficiencies or inaccuracies in the information provided by the client upon which the proposal was based. The Company may temporarily suspend work until the new or additional prices and their payment mechanism are approved. All such modifications or additions shall be in writing and formally communicated to the client. Prices are based on information provided by the client, and in case material differences or deficiencies are discovered, the Company reserves the right to review prices or renegotiate the proposal. No discounts or financial facilities shall be considered valid unless explicitly stated within the proposal. Previous proposals or verbal promises shall not constitute a commitment by the Company unless approved in writing. In case the implementation of services requires additional expenses such as travel, accommodation, printing, or any necessary operational costs, the client shall be charged these expenses based on actual invoices with prior notice.
  • In the case of contracting for projects of a special nature that include more than one service or require comprehensive management, including granting internal management rights to the Company, the project details are specified within a special offer or separate contract that includes the scope of work, implementation mechanism, and granted authorities. These terms and conditions are considered an integral part of any agreement or special contract signed with the client.

• Payment
  • The client is obligated to pay 60% of the proposal value in advance upon signing the agreement, and this payment is non-refundable. The remaining payment of 40% must be paid by the client exclusively before the complete delivery of the work. The Company has the right to stop completing the work and not deliver any final outputs in case of non-payment.
  • Different payment schedules may be agreed upon according to the nature of the project, provided that it is in writing and in advance between the parties.
  • Payment is made in the currency specified in the financial proposal (Jordanian Dinar, US Dollar, or British Pound). In case of payment in a different currency, the client bears the full exchange rate difference, in addition to any commissions or bank fees resulting from the transfer.
  • In case of late payment, the Company has the right to:
• Temporarily suspend the provision of services until payment is made.
• Calculate interest or late fees in accordance with Jordanian legislation.
  • If the client delays payment for a period exceeding 15 days from the due date, the Company has the right to terminate the agreement unilaterally without any liability, while retaining its right to claim all dues and compensations. The Company also has the right to retain all completed work and not deliver it.
  • The client bears all bank fees or additional expenses related to payment or transfer operations.

• Confidentiality and Intellectual Property
  • The Company is committed to maintaining the confidentiality of all client information and not sharing it with any third party except with prior written consent from the client, or in cases required by Jordanian laws.
  • Confidentiality extends to include the Company’s employees and contractors, and any breach by them is considered an obligation on the Company’s part.
  • All information and documents provided by the client remain the sole property of the client and may not be used for purposes other than executing the service.
  • The ownership of all intellectual outputs produced by the Company — including studies, reports, analyses, designs, plans, and others — belongs to the client only after all dues are paid.
  • The Company reserves its right to use the knowledge and experience gained during the project execution in future work without disclosing any confidential data belonging to the client.
  • The client may not use, publish, or share work outputs with any third party except for internal purposes, without prior written consent from the Company. In case of violation, the Company has the right to claim a fair profit percentage and determine appropriate compensation for any direct or indirect damages.
  • All rights related to the trademark, company name, logos, and designs of Creative Edge Consulting Company are exclusive property rights of the Company. The client has no right to use them in any form without prior written consent. In case of violation, the Company has the right to claim full financial compensation for direct and indirect damages and all consequences of this use.

• Client Obligations
  • The client is obligated to provide the Company with all correct and complete information, data, and documents in a timely manner.
  • The client is committed to full cooperation with the Company, including attending meetings and providing necessary responses to ensure the progress of work.
  • The client bears full responsibility for the accuracy of the provided data, and the Company is exempted from any responsibility resulting from incorrect or incomplete data.
  • The client is obligated to pay financial dues in accordance with the payment terms in this agreement.
  • The client is prohibited from directly contracting with any of the service providers contracted with the Company during the implementation period and for 12 months after its completion, except with written consent from the Company.
  • The client is obligated to maintain the confidentiality of the Company’s data, information, and documents and not disclose them to any third party without prior written permission.
  • In case the client breaches any of its obligations, the Company has the right to suspend or terminate services and claim appropriate compensation.
  • The client is obligated to provide a safe and suitable work environment that enables the Company’s employees or contractors to perform their tasks in accordance with Jordanian health and safety standards.

• Cancellation and Termination of Agreement
  • The client has the right to request cancellation or termination of the agreement at any time, provided that the Company is notified in writing, and the client is obligated to pay for the completed work and any costs or obligations incurred by the Company.
  • The advance payment (60%) is considered non-refundable in all cases.
  • The Company has the right to terminate the agreement without liability in case of:
• The client’s breach of financial obligations.
• The client providing misleading or incomplete information.
• The client’s non-cooperation or obstruction of work execution.
• The client’s violation of any of the terms and conditions.
  • In case of termination of the agreement by the Company for the mentioned reasons, it has the right to:
• Claim all dues.
• Retain outputs and not deliver them.
• Claim compensation for damages.
  • Confidentiality, intellectual property, and payment clauses remain in effect even after termination.
  • In case of force majeure or circumstances beyond control, a fair settlement will be reached to minimize damage to both parties.

• Liability Limitations
  • The Company provides its services in an advisory capacity only and bears no responsibility for the client’s results or decisions based on these consultations.
  • The Company’s liability is limited to the amount paid for the disputed service only.
  • The Company bears no responsibility for indirect damages, loss of profits, or work stoppage.
  • The Company bears no responsibility for delays or failure in execution due to circumstances beyond its control.
  • The client is obligated to compensate the Company, its employees, and contractors for any claims or demands arising from misuse of services.
  • The company bears no responsibility for the client’s legal, tax, or accounting obligations.

• Law and Jurisdiction
  • These terms and conditions are subject to the provisions of applicable laws and regulations in the Hashemite Kingdom of Jordan.
  • The courts of Amman – Hashemite Kingdom of Jordan shall have exclusive jurisdiction over any disputes arising from the interpretation, application, or implementation of these terms and conditions, without prejudice to the company’s right to collect its dues before any other competent authority.
  • If any provision is found to conflict with mandatory legal provisions, the remaining provisions shall remain valid and effective, and the conflicting provision shall be automatically modified to the extent necessary to remove the conflict.